Account boundaries
Business data and actions are scoped to the active account, with cross-account access refused.
Trust
Protection and accountability built into the message path.
Account-scoped data, controlled actions, recipient permission history, message guardrails, and audit records help teams operate responsibly.
Protection close to the point of sending
A recipient can become ineligible after a campaign launches. Engage checks current state again before work reaches the provider.
Permission history
Keep a record of subscription and permission changes instead of treating a contact record as consent.
Unsubscribe and Report spam
Give recipients direct controls, record the action, and use it to stop later eligible sends.
Guardrails
Apply suppression, priority, quiet hours, recipient rate limits, customer flags, manual review, and system holds.
Health monitoring
Surface processing alerts and investigate the individual records behind operational totals.
Configuration audit
Review a history of important configuration changes alongside message decisions and outcomes.
Three checkpoints
A late unsubscribe still stops work Engage controls
Audience resolved
Current permission and deliverability checked
Message prepared
Current permission and deliverability checked
Provider handoff
Current permission and deliverability checked
Security
Security is shared between us and your account
Security of the platform is shared. Diversified SaaS, Inc. is responsible for the platform's access controls, account separation, and operational records. You are responsible for who you invite, the permissions you grant them, the credentials they hold, and the information you choose to upload. Access to the product requires an account, information is scoped to the account it belongs to, and configuration changes and message activity are recorded so that an account can review what happened.
This describes how the product operates. It does not state or imply any certification, regulatory compliance determination, audit outcome, testing schedule, monitoring commitment, availability level, or security guarantee. The full statement is in the Diversified Engage Security Overview.
No recall after provider acceptance
Engage can stop work it still controls. It does not claim to retrieve a message after the provider has accepted it.