Provider-truthful outcomes
Keep acceptance separate from confirmed delivery and preserve delay, bounce, complaint, failure, and no-final-result states.
Reporting
Report what the provider said, not what everyone hopes happened.
Engage separates accepted, delivered, delayed, bounced, complained, failed, suppressed, cancelled, and unresolved outcomes, then lets teams inspect the recipient behind each number.
Outcome language with operational meaning
A campaign can finish even when a provider never returns a final answer. That state is reported without changing permission or inventing delivery.
Recipient-level progress
Open campaign totals to identify the individual recipients and current state behind the number.
Engagement signals
Report opens and clicks with their known limitations, alongside View in browser, Translate, and unsubscribe activity.
Decision Log
See why a message was allowed, delayed, suppressed, cancelled, or stopped before provider handoff.
History and Health
Investigate processed messages, queue behavior, alerts, and background-job status.
Audit
Review changes to important communication settings without mixing configuration history into delivery results.
Operational view
Progress you can inspect
CAMPAIGN
Customer update
Unique recipients
1,248
Confirmed delivered
892
Remaining
311
Campaign progress75%
Paced release
1 every 25 seconds
Checks active
Eligibility rechecked
Live reporting
Recipient by recipient
Every total should lead to evidence
Campaign reporting, History, Health, decision records, and Audit provide different views of the same operational trail.