Legal
Data Retention and Deletion
How long Diversified Engage keeps campaign, recipient, and account records.
Governing document
The Universal Data Retention and Deletion Framework applies to Diversified Engage in full. The provisions below are the Diversified Engage supplement to it, and the more specific document controls where the two differ.
What Engage keeps
Contact and audience records are kept while the account keeps them. Campaign, message, delivery, and recipient-activity records are kept as the account's operating history so that an outcome can be investigated later.
Unsubscribe, Report spam, and suppression records are kept even where a contact is removed, because they are what prevents the person from being contacted again.
Sign-up and contact-request records submitted through this website are kept while the request remains relevant and for a reasonable period afterwards.
Deletion and read-only access
Deletion requests and read-only access following cancellation are handled as described in the Universal Data Retention and Deletion Framework, subject to security requirements, technical feasibility, and legal holds. You should keep your own copies of any records you are required to retain.
Contact
Questions about this document may be directed to Diversified SaaS, Inc. at CustomerService@DiversifiedEngage.com, or by phone and WhatsApp at +1 (833) 990-7297. Please identify Diversified Engage so that your request is routed correctly.
Diversified Engage is a service of Diversified SaaS, Inc., a wholly owned company of Diversified Universal LLC.